Terms & Conditions

These Terms and Conditions (hereinafter referred to as "the Agreement" or "these Terms") constitute a legally binding agreement between you (the "User", "Player", or "Account Holder") and Bitstarz (hereinafter referred to as "Bitstarz", "we", "us", or "the Platform"), governing your use of the website located at https://bitstarz.cam and all associated services, products, software, and content made available thereon.

By accessing, registering on, or using the Bitstarz platform in any manner, you acknowledge that you have read, understood, and unconditionally agree to be bound by these Terms, together with our Privacy Policy and Responsible Gambling Policy, each of which is incorporated herein by reference.

If you do not agree to any part of these Terms, you must immediately discontinue use of the Bitstarz platform and all associated services. Continued access to or use of the platform following the publication of revised Terms shall constitute your acceptance of those revisions.

For the purposes of these Terms, the following definitions shall apply unless context requires otherwise:

• "Platform" refers to the Bitstarz website accessible at https://bitstarz.cam, including all associated web pages, mobile-optimised interfaces, and content made available thereon.
• "Account" means the registered user account created by a User upon completion of the registration process, through which the User accesses the Platform's services.
• "User" / "Player" refers to any natural person who has registered an Account on the Platform and uses the Platform's services.
• "Funds" means any monetary amount deposited into, held within, or withdrawn from a User's Account, denominated in Malaysian Ringgit (MYR/RM) or an equivalent accepted digital currency.
• "Bonus" refers to any promotional credit, free spins, cashback amount, or other incentive offered by Bitstarz to Users, subject to applicable wagering requirements and terms.
• "Wagering Requirement" means the total amount a User must wager before bonus funds or winnings derived from bonus funds become eligible for withdrawal.
• "KYC" (Know Your Customer) refers to the identity and document verification process required by Bitstarz to comply with applicable anti-money laundering and regulatory obligations.
• "Prohibited User" means any person who is ineligible to use the Platform under these Terms, including minors, persons self-excluded from gambling, and residents of jurisdictions where online gambling is prohibited.
• "Force Majeure" refers to any event beyond the reasonable control of Bitstarz, including but not limited to acts of God, government actions, internet failures, or cyberattacks.

To register and maintain an Account on the Bitstarz platform, you must satisfy all of the following eligibility criteria at the time of registration and on a continuing basis for the duration of your Account:

• You must be a natural person of at least 21 years of age. Registration by or on behalf of any person under the age of 21 is strictly prohibited.
• You must have full legal capacity to enter into a binding agreement under the laws applicable to your jurisdiction of residence.
• You must not be a resident of or be accessing the Platform from any jurisdiction in which online gambling is prohibited or restricted by applicable law.
• You must not have been previously suspended, banned, or excluded from the Bitstarz platform for violation of these Terms or any applicable policy.
• You must not be a person who has voluntarily self-excluded from gambling services, whether through Bitstarz's own self-exclusion tools or through any third-party responsible gambling scheme.
• You must not be acting on behalf of any third party in connection with the use of an Account or the placement of wagers.
• You must be capable of funding your Account through one of the accepted payment methods listed on the Platform.

Each eligible User is permitted to register and maintain one Account only. The creation of duplicate, multiple, or fictitious accounts by a single individual is strictly prohibited and constitutes grounds for immediate Account suspension and forfeiture of any funds or bonuses held therein.

At the time of registration, you are required to provide accurate, complete, and truthful information. You must promptly notify Bitstarz of any changes to your registered information by contacting our support team via the live chat facility within the Platform.

By accessing and using the Bitstarz platform, you agree to use it solely for lawful, personal, non-commercial entertainment purposes in accordance with these Terms and all applicable laws and regulations.

You acknowledge and agree that gambling involves inherent financial risk, that the outcome of all games on the Platform is determined by certified random number generation, and that past performance or winings are not indicative of future results.

You further agree that you are accessing the Platform using funds that belong to you, that those funds are not derived from any illegal activity, and that you are acting in your own personal capacity and not on behalf of any third party.

Bitstarz accepts deposits and processes withdrawals exclusively via the payment methods listed on the Platform from time to time. Current accepted methods include Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX (Financial Process Exchange), Maybank2u, CIMB Clicks, Public Bank Online, Hong Leong Connect, and USDT TRC20 cryptocurrency.

Bitstarz offers a variety of bonuses and promotional offers to eligible registered Users. Each bonus or promotion is subject to its own specific terms and conditions, which are published in conjunction with the offer. In the event of any conflict between a specific promotion's terms and these general Terms, the specific promotion terms shall prevail.

• Bonuses are available to registered Users aged 21 and above only.
• Each User is eligible to claim each specific welcome bonus offer once only. Attempts to claim bonuses multiple times through duplicate accounts will result in forfeiture and Account suspension.
• Wagering requirements must be fulfilled within the validity period specified for each bonus. Any bonus funds or associated winings remaining at the expiry of the validity period will be forfeited without notice.
• Bitstarz reserves the right to modify, suspend, or withdraw any bonus or promotional offer at any time and without prior notice, subject to honouring any bonus already actively claimed by a User.
• Bonuses may not be transferred between accounts or exchanged for cash outside of the applicable wagering conditions.
• Any suspected abuse of the bonus system — including but not limited to coordinated wagering strategies, collusion, or exploitation of promotional terms — will result in the cancellation of the bonus and may result in Account suspension.

All games available on the Bitstarz platform are governed by individual game rules accessible within each game's interface. The following general rules apply to all gambling activity on the Platform:

• All game outcomes are determined by independently certified Random Number Generator (RNG) software. Bitstarz does not manipulate game results.
• In the event of a technical malfunction, disconnection, or system error during a game round, Bitstarz reserves the right to void the affected round and refund any wager placed for that round.
• Minimum and maximum stake limits apply to all games and are displayed within each game's interface.
• Any winings resulting from an error — including but not limited to software bugs, incorrect odds, or miscalculated payouts — shall be considered void. Bitstarz reserves the right to correct such errors and to recover any amounts incorrectly paid out.
• Bitstarz reserves the right to suspend or void any bet or wager that the Platform reasonably suspects was placed using inside information, collusion, or any form of fraudulent or dishonest means.

Bitstarz is committed to promoting responsible gambling and providing tools that enable Players to maintain control over their gambling activity. The following responsible gambling features are available to all registered Users:

• Deposit Limits: Users may set daily, weekly, or monthly deposit limits on their Account to control spending.
• Session Limits: Users may set maximum session durations to limit continuous gambling time.
• Cool-Off Periods: Users may request a temporary suspension of their Account for a period of their choosing.
• Self-Exclusion: Users who wish to cease gambling may request permanent or long-term self-exclusion by contacting our support team. Self-exclusion requests will be processed promptly and the Account will be suspended for the requested duration.

If you or someone you know may have a gambling problem, we encourage you to seek support. For information on responsible gambling and support services available in Malaysia, please visit our Responsible Gambling page.

The following conduct is strictly prohibited on the Bitstarz platform. Violation of any of these prohibitions may result in immediate Account suspension, forfeiture of funds, and/or referal to the relevant legal authorities:

• Registering or using the Platform if you are under 21 years of age or otherwise ineligible under these Terms.
• Providing false, inaccurate, or misleading information during registration or at any subsequent time.
• Registering or operating more than one Account on the Platform.
• Using the Platform for any commercial purpose or on behalf of any third party.
• Engaging in any form of fraud, collusion, match-fixing, or exploitation of Platform software vulnerabilities.
• Depositing funds derived from any criminal or unlawful activity.
• Engaging in any money laundering or attempting to use the Platform to disguise the origin of any funds.
• Using automated software, bots, scripts, or any other technological means to gain an unfair advantage or to systematically exploit the Platform.
• Charging back, reversing, or disputing any legitimate transaction made on the Platform.
• Harassing, threatening, or engaging in abusive conduct toward Bitstarz staff, other Users, or third parties in connection with the Platform.

All content on the Bitstarz platform — including but not limited to text, graphics, logos, icons, images, game interfaces, software, and the overall visual design — is the exclusive property of Bitstarz or its respective licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal, non-commercial entertainment purposes in accordance with these Terms. No content from the Platform may be reproduced, distributed, modified, publicly displayed, or used for any commercial purpose without the express prior written consent of Bitstarz.

Any feedback, suggestions, or ideas submitted to Bitstarz by Users may be used by Bitstarz without restriction and without any obligation of compensation or attribution to the submitting User.

To the fullest extent permitted by applicable law, Bitstarz, its directors, officers, employees, affiliates, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to:

• Loss of funds or profits resulting from gambling activities on the Platform.
• Interruption or unavailability of the Platform due to technical failures, maintenance, or Force Majeure events.
• Unauthorised access to your Account due to your failure to maintain adequate Account security.
• Any errors, omissions, or inaccuracies in game rules, odds, or payout calculations caused by technical malfunctions.
• Delays in processing deposits or withdrawals caused by third-party payment providers.

Bitstarz's total aggregate liability to any User for any claims arising under these Terms shall not exceed the total amount deposited by that User into their Account during the thirty (30) day period immediately preceding the event giving rise to the claim.

Bitstarz reserves the right to amend, update, or replace these Terms at any time at its sole discretion. Any material changes will be communicated to registered Users via a notice displayed on the Platform and/or by email to the address registered on your Account, with reasonable advance notice where practicable.

Your continued use of the Bitstarz platform following the effective date of any updated Terms shall constitute your acceptance of the revised Terms. If you do not agree to any revised Terms, you must discontinue use of the Platform and may request Account closure in accordance with Section 4.2 of these Terms.

These Terms, and any dispute, claim, or matter arising out of or in connection with them or their subject matter or formation (including non-contractual disputes and claims), shall be governed by and construed in accordance with applicable international laws governing online gaming operations.

The parties agree that any dispute arising from these Terms that cannot be resolved amicably through Bitstarz's internal complaints and dispute resolution procedure shall be subject to the exclusive jurisdiction of the competent courts or arbitration bodies as determined by the applicable regulatory framework under which Bitstarz operates.

Bitstarz's internal dispute resolution process requires all Users to first submit a formal complaint to our support team. We will acknowledge all complaints within 48 hours and aim to provide a substantive response within 10 business days.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, or wish to exercise any rights described herein, please contact the Bitstarz support team through the following channel:

Our support team is available around the clock to assist with any account, payment, or general query. For urgent matters relating to account security or suspected unauthorised access, we strongly recommend using the live chat facility for the fastest possible response.

For concerns related to responsible gambling, please refer to our dedicated Responsible Gambling page, which contains detailed information on self-exclusion tools, deposit limit management, and support resources available to Malaysian players.